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Support tickets

A ticket panel with topics, staff roles and transcripts - and opening a ticket for someone.

5 min read · 4 steps

  1. 1. Set up
  2. 2. Members open tickets
  3. 3. Staff open a ticket for someone
  4. 4. Close

1. Set up#

/ticket setup walks you through the category, staff roles and transcripts. Then /ticket panel builds the message members press to open a ticket - add topics one by one (each can have its own questions and staff).

2. Members open tickets#

From the panel, or /ticket create subject:.

3. Staff open a ticket for someone#

/ticket create user:@member opens a ticket on behalf of a member - handy when you need to talk privately.

4. Close#

/ticket close (with an optional reason). Miwi saves a transcript and can DM it to the member.